If you are facing problems with your HP laptop USB-C port not working, this guide aims to provide you with a comprehensive solution to fix the issue.
Reasons for HP Laptop USB-C Port Not Working
There can be several reasons why the USB-C port on your HP laptop is not working. The most common causes include:
1. Outdated Drivers.
If your laptop's USB-C port is not functioning properly, it might be due to outdated or incompatible drivers. The drivers serve as a bridge between the operating system and the hardware, so updating them is crucial for proper functionality.
2. Faulty or Damaged Port.
Physical damage or wear and tear can cause the USB-C port to malfunction. Any debris or dirt accumulation inside the port can also hinder its performance.
3. Power Delivery Issue: Sometimes, the USB-C port fails to deliver power to connected devices. This can be caused by power management settings or a power delivery hardware failure.
Solutions to Fix HP Laptop USB-C Port Not Working
Here are some effective solutions that can help you resolve the USB-C port issue on your HP laptop:
1. Update Drivers
a) Open the Device Manager by pressing the Windows key + X and selecting Device Manager from the menu.
b) Expand the "Universal Serial Bus controllers" category.
c) Right-click on "USB Root Hub (USB 3.0)" and select "Update driver."
d) Follow the on-screen instructions to update the driver. Repeat the process for all USB Root Hub entries.
e) Restart your computer and check if the USB-C port is working properly.
2. Check for Physical Damage
a) Inspect the USB-C port for any visible damage or debris.
b) If you find any dirt or debris, gently clean the port using a can of compressed air.
c) If physical damage is detected, contact a professional technician for repair or replacement. Physical damage to the USB-C port can occur due to various reasons. It can be caused by accidental drops, improper handling, inserting the cable forcefully or at an angle, or even due to wear and tear over time. Regardless of the cause, physical damage can render the port unusable, resulting in inconvenience and hindering productivity. Detecting physical damage on the USB-C port is typically quite evident. Visual signs such as bent or broken pins, loose parts, or cracks on the port itself indicate the presence of physical damage. Additionally, if the port becomes loose or wobbly, fails to recognize devices, or sparks when a cable is inserted, it further confirms the need for professional attention. Attempting to fix a physically damaged USB-C port without the necessary expertise can lead to further complications. It is essential to avoid any DIY solutions, as more damage could be inflicted, or it might not be repaired correctly, resulting in recurrent issues. Instead, it is always advisable to seek the assistance of a professional technician who specializes in laptop repairs. A professional technician will have the required knowledge, skills, and tools to diagnose the extent of the damage accurately. They can assess whether a repair is feasible or if a complete replacement is necessary. Moreover, they will ensure that the repair or replacement is done meticulously, maintaining the integrity of the laptop and minimizing the risk of further damage.
3. Reset Power Management Settings
a) Press the Windows key + X and choose Power Options.
b) Select "Change plan settings" next to your selected power plan.
c) Click on "Change advanced power settings."
d) Expand the "USB settings" section and ensure that "USB selective suspend" is set to "Disabled" for both "On battery" and "Plugged in."
e) Apply the changes and restart your laptop.
4. Update BIOS
a) Go to the HP support website and enter your laptop's model number.
b) Download the latest BIOS update and follow the provided instructions to install it.
c) Restart your laptop and check if the USB-C port is functioning properly.
5. Perform a System Restore
a) Press the Windows key + R to open the Run dialog box.
b) Type "rstrui.exe" and hit Enter to open the System Restore utility.
c) Select a restore point from before the USB-C port issue started.
d) Follow the on-screen instructions to restore your system.
e) After the system has been restored, check if the USB-C port is working.
