HP Printer Ink Thank 310, 410 Series
HP printer error codes list and solutions
A
The printer is silent and an "A" blinks on the printer control panel.
The printer printed an alignment page and is waiting to scan the page and complete the alignment.
1. Lift the scanner lid.
2. Place the alignment page with the print side down on the right-front corner of the scanner glass, and then close the scanner lid. Position it according to the guides around the scanner glass.
3. Close the scanner lid.
4. On the control panel, press the Start Copy Color button
P
The printer is silent and a "P" blinks on the printer control panel
The printer was interrupted while priming the ink system. Press and hold the Resume button for 3 seconds to continue the priming process.
After installing the print heads, the printer displays a blinking P from the control panel, which indicates that you can start the ink priming process. Before starting the priming process, make sure all the ink tanks are full, the print heads are installed correctly, and the paper is loaded in the input tray.
Step 1: Make sure the ink tanks are full
Before you start the priming process, make sure there is enough ink in every tank. The ink levels should be within the maximum and minimum fill lines on the ink tank.
Step 2: Make sure the print heads are properly installed
Install the print heads properly. If you have already installed the print heads, skip to the next step.
2.1 With the printer turned on, open the exterior door, and then open the print head access door.
The print head carriage moves to the center of the printer.
2.2 Install the print heads.
a. Insert the black print head into the right slot.
b. Insert the three-color print head into the left slot.
2.3 Close the blue carriage latch by pushing down firmly until the latch snaps into place.
Step 3: Load paper
Load plain white paper in the input tray.
3.1 Raise the input tray.
3.2 Slide the paper width guide all the way to the left.
3.3 Load plain white paper into the input tray, slide the stack of paper down until it stops, and then slide the paper width guide against the edge of the paper.
3.4 Pull out the output tray, and then raise the tray extender.
Step 4: Confirm that the printer can start the printing process
After you verify that there is sufficient ink in the tanks, the print head is latched, and the paper is loaded, align the printer, and then start the priming process.
4.1 On the printer control panel, press and hold the Resume button for 3 seconds to start the priming process.
The printer prints an alignment page.
4.2 Lift the scanner lid.
4.3 Place the alignment page with the print side down on the right-front corner of the scanner glass, and then close the scanner lid. Position it according to the guides around the scanner glass.
4.4 Close the scanner lid.
4.5 On the control panel, press the Start Copy Color button.
The printer aligns the print heads.
Alignment is complete when the A becomes a 0 on the control panel.
E1
An E1 error occurs when the paper settings in the print driver do not match the paper loaded in the printer.
E2
An E2 error occurs when the printer attempts to print a single-page or multi-page print job, and the paper length selected in the print settings does not match the length of the loaded paper. The printer then prints out the first page with errors.
NOTE: The Error icon, Paper Error icon, and Resume light blink when a multi-page print job is attempted.
You can resolve the error by canceling the print job and then changing the print settings in the printing software.
Press the Cancel button to cancel the print job or clear the error.
E3
Error E3 displays and the Resume light blinks
An E3 error occurs when there is a printer carriage jam.
Step 1: Look for jammed paper
Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.
1.1 Clear jammed paper from the input tray
1.2 Clear jammed paper from the output tray
1.3 Clear jammed paper from the printhead access area
1.4 Clear jammed paper from underneath the printer
Step 2: Make sure the carriage moves freely
To make sure there are no foreign objects or paper in the printer, move the carriage across the width of the printer.
2.1 Turn on the printer, if it is not already on.
2.2 Open the exterior door, and then open the printhead access door.
Opening the exterior door, and then the printhead access door
2.3 With the printer turned on, disconnect the power cord from the rear of the printer.
2.4 Unplug the power cord from the power source or electrical outlet.
2.5 Check for any paper or foreign objects that might be restricting the carriage, and then remove any paper or foreign objects that you find.
2.6 Without engaging the printhead latch, reach inside the printer through the printhead access door, and then manually move the carriage.
- If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer.
- If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer.
- If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer.
2.7 Remove any loose paper or obstructions you find.
2.8 Make sure the carriage can move freely across the width of the printer. Firmly push the carriage to the left side of the printer, and then to the right side.
2.9 Close the printhead access door, and then close the exterior door.
2.10 Reconnect the power cord to the rear of the printer, and then plug it into the power source or electrical outlet.
2.11 Reconnect the USB cable, if necessary.
2.12 Turn on the printer.
Step 3: Plug the printer directly into a wall outlet
3.1 Disconnect the power cord from the rear of the printer.
3.2 Unplug the power cord from any power strips or surge suppressors.
3.3 Plug the power cord directly into an electrical outlet.
3.4 Reconnect the power cord to the rear of the printer.
3.5 Turn on the printer.
Step 4: Reset the printer
Resetting the printer can clear carriage jam errors.
4.1 With the printer turned on, disconnect the power cord from the printer.
4.2 Unplug the power cord from the power source.
4.3 Wait 60 seconds.
4.4 Reconnect the power cord to a wall outlet and to the printer.
E4
Error 'E4' displays, and the Paper Error icon, Resume light, and Printhead Alert light blink
An E4 error occurs when there is a paper jam.
E5
Error 'E5' displays and all lights on the control panel blink
An E5 error occurs when the printer experiences a scanning error.
NOTE: The printer still prints even if the scan feature is unavailable.
5.1 Turn off the printer.
5.2 Wait at least 15 seconds.
5.3 Turn on the printer.
5.4 Check the lights on the control panel to make sure they no longer blink.
5.5 Attempt to scan the item again.
E6
Error ' 6 ' displays and all the lights blink
An E6 error occurs when the printer is in an error state.
Step 1: Reset the printer
Resetting the printer can clear the error state.
1.1 With the printer turned on, disconnect the power cord from the printer.
1.2 Unplug the power cord from the power source.
1.3 Wait 60 seconds.
1.4 Reconnect the power cord to a wall outlet and to the printer.
Step 2: Plug the printer directly into an electrical outlet
Plug the product directly into an electrical outlet to make sure that the power source functions correctly.
2.1 Disconnect the power cord from the rear of the product.
2.2 Unplug the power cord from any power strips or surge suppressors.
2.3 Plug the power cord directly into an electrical outlet.
2.4 Reconnect the power cord to the rear of the product.
2.5 Press the Power button to turn on the product.
2.4 Try the task again.
If the issue persists, try a different electrical outlet.
E7
An E7 error occurs when the printer is unable to prime the system and has reached the maximum number of prime attempts.
E9
Error 9' displays and an Ink System Maintenance page prints
An E9 error occurs when the printer detects that ink system maintenance is required. An Ink System Maintenance page prints containing instructions to open and close the printhead access door to resolve the error.
*****
Repairing a printer on your own can depend on the specific issue you're facing. Here are some general troubleshooting steps you can take:
1. Check for Error Messages. Examine the printer display or any error lights for messages. This can provide information about the nature of the problem.
2. Printer Software.
Ensure that the printer software on your computer is installed and up-to-date.
3. Paper Jams. Paper jams are a common issue. Check for any paper stuck in the printer and remove it carefully.
4. Printer Connectivity.
Make sure the printer is properly connected to your computer. Check cables and connections. If it's a wireless printer, ensure it's connected to the Wi-Fi network.
5. Restart. Turn off the printer, wait a few seconds, and turn it back on. Sometimes, a simple restart can resolve issues.
6. Update Drivers. Ensure that your printer drivers are up-to-date. Visit the printer manufacturer's website to download the latest drivers.
7. Print Queue. Check the print queue on your computer. Cancel any pending print jobs and try printing again.
8. Ink or Toner Issues. Check ink or toner levels. Replace cartridges if they are low or empty.
9. Print Head Cleaning. Some printers have a function to clean the print heads. Refer to your printer manual for instructions on how to do this.
10. Check for Software Conflicts. Sometimes, other software on your computer might interfere with the printer. Try printing after disabling unnecessary applications.
11. Firmware Update. Check if there's a firmware update available for your printer. Firmware updates can resolve bugs and improve performance.
12. Run a Diagnostic Test. Many printers have a built-in diagnostic or self-test mode. Consult your printer manual to run these tests and identify potential issues.
13. Consult the Manual. Read your printer's manual for specific troubleshooting steps and guidance.
14. Online Forums and Support. Visit the manufacturer's website or online forums for your printer model. You may find solutions or get assistance from other users who have faced similar issues.
Professional Help:
If the issue persists and you are unable to resolve it, consider seeking professional help or contacting the manufacturer's customer support.
Remember that attempting complex repairs on your own could void the warranty or cause further damage. If your printer is still under warranty, it's advisable to contact the manufacturer for assistance. If you are not comfortable with the troubleshooting steps, it's also a good idea to consult with a professional technician.
A professional printer technician, also known as a printer repair technician or printer maintenance technician, requires various tools and equipment to effectively diagnose, repair, and maintain printers. The specific tools and equipment may vary based on the type and brand of printers being serviced, but here is a general list of items commonly used by printer technicians:
- Screwdrivers. Phillips and flathead screwdrivers of various sizes for opening printer casings.
- Needle-nose pliers. Used for gripping and manipulating small components.
- Tweezers. Handy for handling small parts and cables within the printer.
- Multimeter. To measure electrical voltage, current, and resistance for troubleshooting electronic components.
- Printer diagnostic software. Manufacturer-specific diagnostic tools for identifying and resolving issues with printer firmware and software.
- Cleaning materials. Isopropyl alcohol, lint-free cloths, and compressed air for cleaning printheads, rollers, and other components.
- Static-free mat and wrist strap. To prevent electrostatic discharge that could damage sensitive electronic components.
- Flashlight. For better visibility in the interior of the printer.
- Replacement parts. Common consumables like ink cartridges, toner cartridges, fuser units, rollers, and maintenance kits.
- Spare cables. USB, power, and other cables that may need replacement during troubleshooting.
- Service manuals and documentation. Reference materials provided by the printer manufacturer for troubleshooting and repair.
- Laptop or PC. For accessing online documentation, downloading firmware updates, and communicating with technical support.
- Networking tools. If dealing with networked printers, tools like cable testers and network analyzers may be necessary.
- Tool bag or case. To keep tools organized and easily transportable.
- Personal protective equipment (PPE). Depending on the work environment, safety gear such as gloves and safety glasses may be necessary.
- Diagnostic and testing tools. Oscilloscope, logic analyzer, or other specialized tools for in-depth electronic troubleshooting.
- Spare parts inventory. Maintain an inventory of commonly replaced parts to expedite repairs.
- Printer-specific tools. Some printers may require specialized tools provided by the manufacturer for specific maintenance tasks.
It's important to note that the specific tools required can vary based on the type of printers a technician works on (e.g., laser printers, inkjet printers, dot matrix printers) and the manufacturers they service. Staying updated on the latest technology and receiving training from printer manufacturers can also be beneficial for a printer technician.
